Service Administrator

Location: laval

Brand/Division: Construction Equipment


Job description

Position Summary:

The Service Administrator is responsible for the overall responsibility of managing the performance of the service at all times in a safe, efficient, clean, organized and professional manner. The candidate is a highly motivated team member who ensures Strongco exceeds customer expectations by completing required tasks in a professional and timely manner.

Primary Duties and Responsibilities:

Emphasis is placed on increasing revenue and customer service by improving operational efficiencies in the shops and field services through the Service Department processes ;

Emphasis is placed on developing and implementing a "customer service, customer focused" philosophy within the department ;

Responsible for all department activities in your assigned area;

Responsible for Field Service response times and control of assigned Field Service staff time;

Receives and assigns field service calls to the dispatching technician to meet or exceed customer expectations;

Open work orders with all pertinent customer and machine information;

Ensure customer accounts are in good standing prior to sending the technician to the field or shop;

Typing and preparation of quotes, letters and safety documents, etc;

Ensure constant contact between the service department and the customer at all times;

Monitor service trucks for safety and proper maintenance;

Ensure technician time, parts off work, completion on work order and correct work code assigned to each work order;

Ensure that work in process (WIP) is maintained at minimum levels, 15 days based on company goals and last billed labor;

It is of utmost importance to ensure SAFETY when sending technicians to customer job sites;

Maintain contact with Volvo and other suppliers;

Keep the Branch Manager informed of any problems or issues with work orders or specific customer problems;

Ensure technical service reports are complete and accurate, with time and travel expenses charged to each work order;

Ensure warranty work orders are completed with all required warranty information and warranty parts are organized for Volvo audits;

Create incoming and outgoing machine documents, obtain written approvals, obtain signatures from all parties and maintain machine files;

Filing completed work orders and related documents. Documentation of all toolbox meetings, safety meetings and maintain a safety binder with all related documents.

Company Advantage:

- Supplemental Health Care

- Company pension matching

- Tuition reimbursement

- Employee Assistance Program

- Disability Insurance

Health and Safety: We expect all Strongco employees to perform their work safely, follow all Strongco safety policies and report all unsafe conditions and unsafe work procedures. In addition, Strongco employees will be required to report all incidents/accidents/near misses in accordance with company policies.

Minimum Requirements and Skills:

Exceptional organizational skills;

Must possess excellent written and oral communication skills; and

Proficiency in time management skills;

Must have experience with heavy (technical) equipment;

Computer proficiency with Excel, Word, email, service management programs and vendor websites ;

Previous service management experience is considered an asset.

Required Knowledge, Skills and Abilities:

Post-secondary degree required;

Technical Background;

Experience as a Supervisor is an asset.

Working Conditions:

Work is primarily performed in an office and filing, storage or warehouse environment ;

Work requires moderate physical effort, including walking and bending.

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I understand that completion of this form does not guarantee employment. I certify that the information provided on this application (and accompany resume, if any) is true and complete to my knowledge. I accept that any false answers or omissions or the receipt of unsatisfactory references may disqualify me from employment or cause my dismissal. I also authorize the investigation of all statements included in this application and the obtaining references and release from all liability or responsibility all persons and corporations requesting or supplying information. Further, I understand that any employment offered is for no definite period.

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