Credit and Collections Representative

Location: Laval

Brand/Division: CE


Reporting to the Director, Shared Financial Services, the Bilingual Credit and Collections Representative will be responsible for the management and collections of approximately 500 commercial accounts.


  • Planning of collection activities by reviewing and analyzing aging reports;
  • Contacting customers for payment of past due invoices;
  • Implementing plans to eliminate past due accounts, including proposals and repayment schedules of delinquent accounts to minimize bad debt;
  • Placing overdue accounts on hold;
  • Daily monitoring of accounts for credit hold status to determine appropriate actions to be taken to facilitate order processing to maximize sales while minimizing risk;
  • Monitoring and reviewing customer credit limits for updates or possible limit changes as required;
  • Approving the release of sales and service orders;
  • Regular accounts reconciliation and resolution of discrepancies in accordance with Company policies;
  • Entering sales invoices details in to third party websites;
  • Investigation and resolution of customers’ deductions and disputed items by working closely with the sales and service teams and customers;
  • Recommend external collection efforts where internal procedures have not yielded a suitable outcome and monitor the progress of the external effort;
  • Set-up of new accounts and authority to authorize credit limits of up to $5,000 based on customers’ credit application and Credit Bureau reports;
  • Responding to outside requests for reference on account following legal disclosure guidelines;
  • Preparing internal documents for approval (i.e. remove discrepancies from customer accounts; write-off uncollectible accounts)
  • Provide backup coverage for other credit and collection representatives.


  • A successful candidate should possess strong interpersonal skills, tact and diplomacy;
  • Fluent bilingual verbal and written language skills – fully conversant in French and strong use of English
  • Ability to effectively communicate (verbal and written) with individuals at all levels within and outside the organization;
  • Ability to maintain a professional demeanor when confronted with difficult situations is a must;
  • Ability to work independently, multitask and possess strong negotiation and problem-solving skills.


  • High school diploma and at least 4 years of relevant work experience or college diploma with 2 years’ experience;
  • Basic computer skills (MS Office and Internet) are required
  • Prior experience with SAP is an asset.


  • This role is requires the individual to work full-time in the Company’s Laval office and is performed primarily utilizing a computer, Company software and a telephone.

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