Field Service Technician

Location: Dartmouth

Brand/Division: Dartmouth


Position Summary:

  • Responsible for all aspects of assigned field service calls
  • Proactive customer contact in order to properly identify machine faults
  • Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes
  • Effective communication to vendor (Volvo) with respect to assist program and / or direct calls in order to facilitate accurate diagnosis
  • Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work
  • Accurate and timely service report submissions (includes time cards)
  • Care and maintenance of assigned service vehicle and tools
  • Daily vehicle checks and CVOR log-books
  • Effective, open and frequent communication with Field Service Supervisor and office
  • Take part on the on-call rotation

Ideal Candidate:

  • Candidate must have a minimum of 1 to 3 years’ experience working in the heavy equipment industry.
  • Must have Licensed Heavy Equipment Certification/license or equivalent.
  • Candidate must be very well versed in hydraulics, electrical diagnostics and repairs
  • Must be proficient in Microsoft Office programs (Excel, Outlook) and computer literacy
  • Candidate to be proficient with hand tools, computer tools, torches, welding equipment, air tools etc.
  • You must also possess a clean drivers abstract and must supply own hand tools.

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