Field Technician Lube

Location: Mississauga

Brand/Division: Construction Equipment

tractor

SUMMARY:

As part of the Service team, the Field Technician (Lube) will report to the Service Manager. He or she is a highly motivated team player that ensures Strongco surpasses our customer’s expectations by completing the duties required in a professional and timely manner. Overall responsibility for the safe, effective, clean, organized and professional performance management of Service Department operations at all times.

DUTIES AND RESPONSIBILITIES:

  • Emphasis in the development and implementation of a “customer service, customer focused” philosophy, within the department;
  • Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of field service work;
  • Responsible for all aspects of assigned lube/field service calls, including but not limited to;
    • Proactive customer contact in order to properly identify machine faults,
    • Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work,
    • Accurate and timely service report submissions (includes time cards),
    • Care and maintenance of assigned service vehicle and tools,
    • Daily vehicle checks and CVOR log-books,
    • Effective, open and frequent communication with dispatch and office,
    • Perform lube services in the set-out time requirements,
    • Grease machines when completed lube services,
    • Tag machines with last service complete hours and date when completed lube services,
    • Responsible for the return of un-used parts upon the completion of field service work,
  • Responsible for ensuring that all field service work/inquiries by customers and or field dispatch are managed in a professional and timely manner at all times,

Health and Safety: It is our expectation that all Strongco Employees will conduct their work in a safe manner, abide by all Strongco safety policies and report all hazardous conditions and unsafe work procedures. In addition, Strongco employees will be required to report any and all incidences/accidents/near misses according to company policies.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Exceptional customer service skills;
  • Must possess excellent written and oral communication skills;
  • Proficient with demonstrable time management skills;
  • Proficient with hand tools, torches, welding equipment, air tools etc;
  • Willingness to participate and complete required training initiatives;
  • Must possess clean drivers abstract with D-license endorsement;
  • Must supply own tools.

EDUCATION/TRAINING:

  • Post-secondary education and Heavy Equipment license required.

MINIMUM JOB REQUIREMENTS:

  • Although much of the time will be situated in an assigned territory (field environment), occasional travel to other branches or customer locations outside of assigned service area may be required.

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I understand that completion of this form does not guarantee employment. I certify that the information provided on this application (and accompany resume, if any) is true and complete to my knowledge. I accept that any false answers or omissions or the receipt of unsatisfactory references may disqualify me from employment or cause my dismissal. I also authorize the investigation of all statements included in this application and the obtaining references and release from all liability or responsibility all persons and corporations requesting or supplying information. Further, I understand that any employment offered is for no definite period.


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