Position Summary:
Prompt and accurate processing of parts orders
High level of customer service on the Parts counter
Prompt and accurate shipping and receiving
Physical inventory accuracy and daily cycle counts
Answering phone with a high level of service and urgency
Steady cleaning and organizing of warehouse and yard
Prompt ordering from vendors to fulfill customer orders
Filing and processing shipping and receiving documents
Timely processing of returns and credits
Proactive customer contact and telemarketing
Seek out opportunities to increase part sales
Backorder tracking and recovery
Effective inventory management
Insuring a high level of support to the Parts and Service Departments
Timely completion of duties as outlined by the Parts Supervisor
Must participate in the on-call rotation
Ideal Candidate:
Minimum experience in a similar role with an aptitude for customer service and sales.
Knowledge of the heavy equipment industry or a related industry is an asset.
Must be proficient with Microsoft computer programs
Must have the ability to multi-task
Organize and prioritize work in a fast paced environment
Knowledge of SAP is an asset