Parts Counter Representative

Location: Brampton

Brand/Division: CASE

tractor

Position Summary:

Prompt and accurate processing of parts orders

High level of customer service on the Parts counter

Prompt and accurate shipping and receiving

Physical inventory accuracy and daily cycle counts

Answering phone with a high level of service and urgency

Steady cleaning and organizing of warehouse and yard

Prompt ordering from vendors to fulfill customer orders

Filing and processing shipping and receiving documents

Timely processing of returns and credits

Proactive customer contact and telemarketing

Seek out opportunities to increase part sales

Backorder tracking and recovery

Effective inventory management

Insuring a high level of support to the Parts and Service Departments

Timely completion of duties as outlined by the Parts Supervisor

Must participate in the on-call rotation

Ideal Candidate:

Minimum experience in a similar role with an aptitude for customer service and sales.

Knowledge of the heavy equipment industry or a related industry is an asset.

Must be proficient with Microsoft computer programs

Must have the ability to multi-task

Organize and prioritize work in a fast paced environment

Knowledge of SAP is an asset

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I understand that completion of this form does not guarantee employment. I certify that the information provided on this application (and accompany resume, if any) is true and complete to my knowledge. I accept that any false answers or omissions or the receipt of unsatisfactory references may disqualify me from employment or cause my dismissal. I also authorize the investigation of all statements included in this application and the obtaining references and release from all liability or responsibility all persons and corporations requesting or supplying information. Further, I understand that any employment offered is for no definite period.


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