Service Administrator

Location: Laval

Brand/Division: Construction Equipment

tractor

SUMMARY:

The Service Administrator need to be productive in a safe, effective, in an organized and accurate manner. The candidate is a highly motivated team player who ensures Strongco surpasses our customer’s expectations by completing the duties required in a professional and timely manner.

DUTIES AND RESPONSIBILITIES:

• Emphasis on providing a superior customer service experience.

• Emphasis on the implementation of a “customer service, customer focused” philosophy, within the department.

• Entering and processing Service orders from Shop and Field Service staff.

• Receive field service calls and work with the Service Supervisor to assign Technicians as directed by the supervisor.

• Opening work orders with all pertinent customer and machine information.

• Prepare service orders for Service Supervisor to review and approval within targeted timeframe.

• Ensure customer accounts in good standing before processing a Service order for assignment.

• Entering quotations, and various other documents.

• Liaison with customers for Service work.

• Entering Technicians hours and comments onto work orders.

• Maintain Service Dept. documentation

• Perform other duties and projects as assigned by the Service Supervisor/Branch Manager.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Strong organizational skills.

• Excellent written and oral communication skills.

• Proficient with time management skills.

• Industry background would be considered an asset.

• Computer literate with Microsoft software, email.

• Prior experience is considered an asset.

EDUCATION/TRAINING:

• Post-secondary education would be considered an asset.

• Technical background would be considered an asset.

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I understand that completion of this form does not guarantee employment. I certify that the information provided on this application (and accompany resume, if any) is true and complete to my knowledge. I accept that any false answers or omissions or the receipt of unsatisfactory references may disqualify me from employment or cause my dismissal. I also authorize the investigation of all statements included in this application and the obtaining references and release from all liability or responsibility all persons and corporations requesting or supplying information. Further, I understand that any employment offered is for no definite period.


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