Service Advisor

Location: ottawa

Brand/Division: Construction Equipment


Position Summary:

As a Service Advisor, you are a highly motivated team player who ensures Strongco surpasses our customers’ expectations by completing the duties required in a professional and timely manner. Overall responsibility for the safe, effective, clean, organized and professional performance management of Service Department operations at all times.

Duties and Responsibilities:

  • Shop facilities and staff in the Service Department;
  • Shop and field service processes and personnel in the Service Department;
  • Supporting and driving all aspects of service in the Service Department;
  • Safety of all personnel in Service Department;
  • Proposing solutions to better streamline our internal processes as they relate to the Service Department;
  • Reporting systems in the Service Department;
  • Timely and proper flow of paperwork coming from Service;
  • Developing Service Competence in all areas of Service;
  • Ensure all Service Staff are working safely and with proper tooling;
  • Coach and inspire the Service staff both in the branch and in the field;
  • Implement internal systems to ensure the timely flow of paperwork through the Service Department;
  • Structure Shop and Field procedures to monitor quality of work and drive customer satisfaction;
  • Structure flow of Service Dispatch to ensure prompt response to customer inquiries and proper handling of calls;
  • Ensure Shop and Field Service staff have proper tooling to increase response times and drive customer satisfaction;
  • Provide timely reporting to senior management to increase level of communication from the Service Department;
  • Ensure all Training programs provided by manufacturers are implemented to increase customer satisfaction;

Health and Safety: It is our expectation that all Strongco Employees will conduct their work in a safe manner, abide by all Strongco safety policies and report all hazardous conditions and unsafe work procedures. In addition, Strongco employees will be required to report any and all incidences/accidents/near misses according to company policies.

Knowledge, Skills, and Abilities Required:

  • Industry competence;
  • Integrity;
  • Operation and technical hands on experience with heavy equipment;
  • Team player;
  • Achievement driven;
  • Ability to mentor;
  • Ability to make decisions in a timely and consistent manner;


  • Post-secondary diploma and/or relevant working experience;
  • Experience working in a dealership environment.

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I understand that completion of this form does not guarantee employment. I certify that the information provided on this application (and accompany resume, if any) is true and complete to my knowledge. I accept that any false answers or omissions or the receipt of unsatisfactory references may disqualify me from employment or cause my dismissal. I also authorize the investigation of all statements included in this application and the obtaining references and release from all liability or responsibility all persons and corporations requesting or supplying information. Further, I understand that any employment offered is for no definite period.

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