Brand/Division: Construction Equipment
Are you a leader? Are you personable? Do you have experience with heavy duty equipment? Do you have a passion to grow the Service Department? If so, then this may be the perfect fit for you!
Strongco Job Title: Service Manager
Number of Positions: 1
Strong People. Strong Brands. Strong Commitments.
Since 40’s, Strongco Corporation of Canada sells, rents and services mobile equipment from manufacturers with globally recognized in sectors such as Volvo, Case, and Manitowoc Crane. Strongco has approximately 500 employees servicing customers from our Canadian branches. At Strongco, you can expect an exciting and rewarding career.
•Reports to the Regional Manager and Responsible for the management and/or supervision of the following functions
In House Service and repairs of machines and Equipment.
New and Used Equipment Prep.
Rental/Lease fleet maintenance and Repair.
Increasing revenues and customer satisfaction
Monitor, improve and manage service department efficiencies
Structure shop & field procedures to increase quality and reduce rework
Structure flow of service dispatch to ensure prompt response
Forecast and plan customer work and appropriate expenditures
Develop performance standards and mentor for success
Monitor and control labour utilization
Maintain customer relations and resolve conflicts
Strictly adhere to the Strongco Health & Safety policies and procedures
Environmental Compliance Regulations
Monitor fleet vehicles for safe operation and maintenance
Ensure WIP (work in progress) is kept accurate and within company objectives
Review all work orders prior to invoicing and ensure accuracy in billing
Review all technician time tickets, field assessments and drivers’ logs
Ensure constant communication between all departments, OEM’s and customers
Preparation of estimates as required, techline correspondence (Volvo communications) as required, and safety investigations
Conducting Tool Box Meetings.
Complete yearly performance reviews with all Service Staff.
Coaching Service Staff in Best Practices.
In-Shop Cleanliness, organization, and security.
Recruiting of Technicians and Service Support staff
Management and coordination of Service Training programs
Coordination of parts and supplies for Service Dept.
Attain and surpass budget objectives
Subordinates: Field Service Techs, Service Techs, Apprentices, Labourers.
Skills & Qualifications:
The Individual in this position should possess the following:
•A minimum of 5 years in a similar role in the heavy equipment industry is required.
A bachelor’s degree or equivalent experience in Service Operations
Certification as a Heavy Equipment Technician (Provincial / Red Seal) is an asset.
Be personable, a problem solver, a leader of people, ethical, intelligent and able to adapt to all of the forces around them – customers, suppliers, department employees, co-workers and manufacturers employees.
This individual must be forward thinking and change driven, with a focus and Passion to grow the Service Business to New Levels.
Candidate must be proficient with Microsoft computer programs; outlook and excel, must have the ability to multi-task, organize and prioritize work in a fast paced environment.
Are you ready for Strongco?
Get a competitive wage, a solid benefits package, great training and a career progression while being part of the most skilled talents. This position is in a unionized environment.
Please submit resumes to firstname.lastname@example.org, indicating the POSITION APPLYING FOR AND LOCATION in the SUBJECT LINE. Only those candidates selected for an interview will be contacted. Only those candidates selected for an interview will be contacted.
“Strongco is an Employment Equity Employer”