Dispatcher

Location: Val d'Or, Quebec

tractor

Number of Positions: 1 

Position Summary:

  • Responsible for scheduling repairs and the flow of equipment into and out of the service department
  • Organizing and controlling the daily operations of an equipment repair facility.
  • Assist service department management in meeting all customer satisfaction and fixed right first time goals and provide “Best in class” customer communication.
  • Delegate, coordinate and monitor all Day to Day Service work and Mechanics.
  • Securing and scheduling of Service work with customers, sub dealers and employees
  • Deal directly with sales departments as required
  • Follow-up, understand & report on all open work orders
  • Monitor repairs & maintenance of tools and Field Service vehicles
  • Participate in environmental Health and Safety activities as required
  • Establish and maintain good working relationships with technicians to ensure maximum time commitment and productivity.
  • Be the first point of contact for customer concerns tactfully, promptly, and with concern for the customer.
  • Stay up to date on product changes and new products.
  • Monitor and schedule product updates from factory.
  • Demonstrate behaviors consistent with the Company’s values in all interactions with customers, co-workers and vendors.
  • Other duties as may be assigned by management.

Ideal Candidate:

  • The successful candidates for this role will have a proven track record of success maintaining high customer satisfaction in a repair facility
  • Experienced with the policies and practices of Strongco, particularly within the Service Department would be an asset
  •  An individual with strong leadership abilities and is a proven role model.

 Are you ready for Strongco?

Get a competitive wage, a solid benefits package, great training and a career progression while being part of the most skilled talents.

Please submit resumes to jobs@strongco.com  or fax 905-565-3865 indicating the JOB TITLE, THE POSITION AND THE LOCATION. Only those candidates selected for an interview will be contacted.

“Strongco is an Employment Equity Employer”

Strong People • Strong Brands • Strong Commitments