Location: Pickering

Brand/Division: Case


Primary Duties and Responsibilities:

Emphasize the development and implementation of a customer service philosophy with a customer focus, in collaboration with the department and branch.

Focus on increasing revenue, improving operational efficiencies and overall customer satisfaction through the timely completion of maintenance work.

Responsible for all aspects of service purchase orders, including but not limited to;

Proactive intervention to properly identify machine defects,

Accurate and timely diagnosis and repair including connection to laptop to identify machine fault codes

Effective communication with Volvo in accordance with Techline and/or direct calls to facilitate proper diagnostics.

Accurate ordering of required parts and proper follow-up to ensure parts are received to complete the repair job as requested.

Timely and accurate submission reports including time sheets.

Maintain and service assigned service bays and tools

Open and effective communication with supervisor

Proficient in operating heavy machinery to test repairs when completed.

Responsible for returning unused parts to properly complete service repair work.

Responsible for ensuring that all service work requested by either the customer and/or supervisor is organized in a professional and timely manner at all times.

Health and Safety: All Strongco employees are expected to perform their work in a safe manner and in compliance with all Health and Safety policy regulations, and to report any unsafe or hazardous conditions in the established procedures. In addition, Strongco employees are required to report all incidents/accidents, as well as near misses in accordance with the policy.

Minimum Requirements and Skills:

Exceptional customer service skills.

Must have excellent oral and written communication skills

Proficiency in time management skills (organization, planning).

Proficiency with hand tools, laptop, flame cutting, welding equipment, air tools etc.

Willingness to participate and complete requested training as well as those to be completed on a voluntary basis

Must have a clean driving record

Must provide own tools

Must be able to operate heavy equipment in a safe and competent manner

Required Knowledge, Skills and Abilities:

Construction equipment diploma or heavy equipment certificate and/or equivalent ;

Computer skills (email, Prosis, Techline, V-CADS)

Working Conditions:

While most of the time you will be assigned to a defined service bay, occasional yard or customer work may be required.

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I understand that completion of this form does not guarantee employment. I certify that the information provided on this application (and accompany resume, if any) is true and complete to my knowledge. I accept that any false answers or omissions or the receipt of unsatisfactory references may disqualify me from employment or cause my dismissal. I also authorize the investigation of all statements included in this application and the obtaining references and release from all liability or responsibility all persons and corporations requesting or supplying information. Further, I understand that any employment offered is for no definite period.

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