Location: Fort McMurray
Brand/Division: Équipement de construction
Primary Duties and Responsibilities:
Emphasize the development and implementation of a customer service philosophy with a focus on the customer, in collaboration with the department and branch;
Focus on increasing revenue, improving operational efficiencies and overall customer satisfaction through the timely completion of maintenance work;
Responsible for all aspects of service purchase orders, including but not limited to:
Proactive intervention to correctly identify machine defects
Accurate and timely diagnosis and repair including connection to laptop to identify machine fault codes
Effective communication with Volvo in accordance with Techline and/or direct calls to facilitate proper diagnostics.
Accurate ordering of required parts and proper follow-up to ensure parts are received to complete the repair job as requested.
Timely and accurate submission reports including time sheets.
Maintain and service assigned service bays and tools
Open and effective communication with supervisor
Proficient in operating heavy machinery to test repairs when completed;
Responsible for returning unused parts to properly complete service repair work;
Responsible for ensuring that all service work requested by either the customer and/or supervisor is organized in a professional and timely manner at all times;
Health and Safety: All Strongco employees are expected to perform their work in a safe manner and in compliance with all Health and Safety policy regulations, and to report any unsafe or hazardous conditions in the established procedures. In addition, Strongco employees are required to report all incidents/accidents, as well as near misses in accordance with the policy.
Minimum Requirements and Skills:
Exceptional Customer Service Skills;
Must possess excellent oral and written communication skills ;
Proficiency in time management skills (organization, planning) ;
Proficient with hand tools, laptop, flame cutting, welding equipment, air tools etc.; Must be able to work in a team environment;
Willingness to participate and complete requested training as well as those to be completed on a voluntary basis ;
Must have a clean driving record;
Must provide own tools;
Must be able to operate heavy equipment in a safe and competent manner.
Required Knowledge, Skills and Abilities:
Construction Equipment Diploma or Heavy Equipment Certificate and/or equivalent ;
Computer skills (email, Prosis, Techline, V-CADS).
Most of the time you will be assigned to a defined service bay;
Occasional work in the yard or at customer sites may be required.
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