HUB - Customer Success Story
An Industry Game-Changer in Telematics Solutions
|Customer||Joe Cuzzolino, Rental Operations Manager|
|Core Business||Construction Equipment Sales & Rentals|
|Strongco Customer||>25 years|
|Equipment||VOLVO A40 Articulated Hauler|
|Notable Project 2016||
Highway 407 Extension – Phase 2
Launched in 2006 by VOLVO’s Customer Support Division in Sweden, CareTrack is a state-of-the-art, proprietary fleet management system that works with each machine's diagnostics to provide customers and dealers with the ability to examine all machine activity remotely in real time.
Joe Cuzzolino is Rental Operations Manager at HUB Equipment in Etobicoke, pictured here on the left with Strongco Customer Service Representetive, Rick Szczepaniak. For Joe, a 37-year industry veteran whom Strongco introduced to the wireless, telematics program in 2009, tracking of location and machine hours is as simple as logging onto CareTrack’s password-protected web portal – with the support of Strongco’s in-house telematics experts and service technicians.
In early 2016, Joe had an A40 articulated hauler working on the 407 extension on a relativelyremote and undeveloped stretch of the highway just north of Bowmanville, Ontario. The truck was having problems with the regeneration, due to a faulty EC unit and a burner fuel pump. Joe used CareTrack to run a diagnostic and pinpoint exactly where Rick needed to send his technician. The hauler was able to continue working to the project’s schedule – a situation that traditionally would have required a lot more downtime and most likely the need for a replacement machine.
"Through our partnership with Strongco, we can access CareTrack’s remote machine-monitoring capabilities, which lets us know where the machines are at, providing greater flexibility for our customers, whose ultimate goal is to maximize uptime."