Customer Service Agreements (CSA)
When it comes to Customer Service Agreements, there is no “one size fits all.” Strongco works with each individual customer to tailor the best CSA for all makes and models that we represent to meet your individual needs.
Why consider a CSA?
Strongco technicians are the experts when it comes to maintenance. Our factory-trained technicians inspect each machine for potential problems and recommend preventative actions, allowing you more time to manage the things that are important to your business.
Strongco will provide you with costs that are known and protected from the uncertainty of the day-to-day economy over the life of the Agreement.
We can also look after the tracking of the intervals and schedule the service accordingly. We’ll provide you with a complete history of all CSA work performed as proof of maintenance.
Strongco offers the following CSA options:
- Preventative Maintenance CSA
- Full Repair and Maintenance CSA
What does a CSA cost?
Each CSA is different, Strongco will construct the best program for your machine keeping your business needs in mind. Just ask any of our Customer Support Representatives (CSRs) for assistance and they will build a custom solution specific to your business needs and will provide the costs for your specific program. Even how you pay can be customized to your business needs, we can provide options such as monthly rates, hourly rates or pay per service level performed.
A Customer Service Agreement designed specifically for your machine is the best opportunity to maximize the machine uptime and production as well as to help lower the total cost of ownership.