Field Service Technician

Position Summary:

Responsible for all aspects of assigned field service calls
Proactive customer contact in order to properly identify machine faults
Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes
Effective communication to vendor (Volvo) with respect to assist program and / or direct calls in order to facilitate accurate diagnosis
Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work
Accurate and timely service report submissions (includes time cards)
Care and maintenance of assigned service vehicle and tools
Daily vehicle checks and CVOR log-books
Effective, open and frequent communication with Field Service Supervisor and office
Take part on the on-call rotation

Ideal Candidate:

Candidate must have a minimum of 1 to 3 years’ experience working in the heavy equipment industry.
Must have Licensed Heavy Equipment Certification/license or equivalent.
Candidate must be very well versed in hydraulics, electrical diagnostics and repairs
Must be proficient in Microsoft Office programs (Excel, Outlook) and computer literacy
Candidate to be proficient with hand tools, computer tools, torches, welding equipment, air tools etc.
You must also possess a clean drivers abstract and must supply own hand tools.