Parts Specialist ( 1 Year Contract)

Lieu: 6171 Colonel Talbot Rd. London ON N6P 1J2

Marque/Division: CE



The Parts Specialist is responsible for assisting Technicians with parts ordering, order entry and procurement, order tracking and Customer Service for all warranty and returns-related inquiries

Position Summary:

· Prompt and accurate processing of parts orders;

· High level of customer service on the Parts counter;

· Physical inventory accuracy and daily cycle counts;

· Answering phone with a high level of service and urgency;

· Prompt ordering from vendors to fulfill customer orders;

· Filling and processing shipping and receiving documents;

· Timely processing of returns and credits;

· Proactive customer contact and telemarketing;

· Seek out opportunities to increase part sales;

· Backorder tracking and recovery;

· Ensuring a high level of support to the Service Department;

· Timely completion of duties as outlined by the Parts Supervisor;

· Must participate in the on-call rotation;

· Driver’s License required.

Ideal Candidate:

· Has experience in a similar role with an aptitude for customer service and sales;

· Knowledge of the heavy equipment industry or a related industry is an asset;

· Must be proficient with Microsoft computer programs;

· Must have the ability to multi-task;

· Organize and prioritize work in a fast paced environment;

· Knowledge of SAP is an asset.

How to Apply:

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Only those candidates selected for an interview will be contacted.

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