SUMMARY
Being a highly motivated team player to ensure Strongco surpasses our customer’s expectations by completing the duties required in a professional and timely manner. Overall responsibility for the safe, effective, clean, organized and professional performance management of the Parts/Warehouse operations at all times.
DUTIES AND RESPONSIBILITIES
- Emphasis on increasing revenues and customer service by improving Parts and Warehouse operating efficiencies through processes in the Parts department;
- Emphasis in the development and implementation of a “customer service, customer focused” philosophy, within the department.
- Responsible for all Parts and Warehouse activities.
- Responsible for Parts sales budget and increasing parts sales through up selling and building customer relations in the Parts Dept.
- Support the Service Department with all parts orders, quotes, and inquiries.
- Ensure customer accounts in good standing before placing parts orders.
- Utmost importance is SAFETY in all Parts and Warehouse operations.
- Maintain contact with Volvo and other vendors.
- Source parts that are no longer available from OEM.
- Keep Branch Manager informed of any problems or issues with parts orders.
- Keep Branch Manager informed with any customer issues that arise from the Parts Dept.
- Keep ongoing physical inventory of all warehouse inventory.
- Process improvement – job flows, measure and monitor processes verses KPI’s and parts standards;
- Training of parts and warehouse staff of their job roles and coaching to be more than parts order takers, to be parts salesmen.
- Deal with parts customer disputes.
- Parts marketing – promote and sell Strongco Parts Department;
- Organize and upkeep of warehouse.
- Inventory control at Branch level.
- Responsible for backorder Management/Parts transport/Logistics/Shipping/Receiving/Parts storage/Filing/Reporting.
- Processing Parts Dept. and Warehouse time cards and expenses.
- Cost justification of equipment to tear down for used parts;
Health and Safety: It is our expectation that all Strongco Employees will conduct their work in a safe manner, abide by all Strongco safety policies and report all hazardous conditions and unsafe work procedures. In addition, Strongco employees will be required to report any and all incidences/accidents/near misses according to company policies.
CORE COMPETENCIES:
- Post-secondary education would be an asset.
- Exceptional organizational skills.
- Must possess excellent written and oral communication skills.
- Proficient with time management skills a must.
- Computer literate with excel, word, e-mail and Parts/Warehouse management programs, vendor websites.
EDUCATION/TRAINING:
- Minimum of 5 years of Parts experience.
- Past supervision experience.
- Knowledge of Parts counter process.
- Knowledge of Warehousing practices.
- Knowledge of Vendor systems.
- Knowledge of administrative practices.
- Knowledge of the Heavy Equipment industry is an asset.
- Prior Parts management an asset.
MINIMUM JOB REQUIREMENTS:
- Work is done within the branch (mainly Parts Department and warehouse);
- Work requires a moderate amount of physical effort and includes bending, kneeling and walking;
- Personal protective equipment supplied by Strongco must be worn when performing work;
