Parts Manager

Province: Ontario
Branch: Burlington
Employment Type: Full Time
Number of Positions: 1

Parts Manager


Being a highly motivated team player to ensure Strongco surpasses our customer’s expectations by completing the duties required in a professional and timely manner. Overall responsibility for the safe, effective, clean, organized and professional performance management of the Parts/Warehouse operations at all times.


  • Emphasis on increasing revenues and customer service by improving Parts and Warehouse operating efficiencies through processes in the Parts department;
  • Emphasis in the development and implementation of a “customer service, customer focused” philosophy, within the department.
  • Responsible for all Parts and Warehouse activities.
  • Responsible for Parts sales budget and increasing parts sales through up selling and building customer relations in the Parts Dept.
  • Support the Service Department with all parts orders, quotes, and inquiries.
  • Ensure customer accounts in good standing before placing parts orders.
  • Utmost importance is SAFETY in all Parts and Warehouse operations.
  • Maintain contact with Volvo and other vendors.
  • Source parts that are no longer available from OEM.
  • Keep Branch Manager informed of any problems or issues with parts orders.
  • Keep Branch Manager informed with any customer issues that arise from the Parts Dept.
  • Keep ongoing physical inventory of all warehouse inventory.
  • Process improvement – job flows, measure and monitor processes verses KPI’s and parts standards;
  • Training of parts and warehouse staff of their job roles and coaching to be more than parts order takers, to be parts salesmen.
  • Deal with parts customer disputes.
  • Parts marketing – promote and sell Strongco Parts Department;
  • Organize and upkeep of warehouse.
  • Inventory control at Branch level.
  • Responsible for backorder Management/Parts transport/Logistics/Shipping/Receiving/Parts storage/Filing/Reporting.
  • Processing Parts Dept. and Warehouse time cards and expenses.
  • Cost justification of equipment to tear down for used parts;

Health and Safety: It is our expectation that all Strongco Employees will conduct their work in a safe manner, abide by all Strongco safety policies and report all hazardous conditions and unsafe work procedures. In addition, Strongco employees will be required to report any and all incidences/accidents/near misses according to company policies.


  • Post-secondary education would be an asset.
  • Exceptional organizational skills.
  • Must possess excellent written and oral communication skills.
  • Proficient with time management skills a must.
  • Computer literate with excel, word, e-mail and Parts/Warehouse management programs, vendor websites.


  • Minimum of 5 years of Parts experience.
  • Past supervision experience.
  • Knowledge of Parts counter process.
  • Knowledge of Warehousing practices.
  • Knowledge of Vendor systems.
  • Knowledge of administrative practices.
  • Knowledge of the Heavy Equipment industry is an asset.
  • Prior Parts management an asset.


  • Work is done within the branch (mainly Parts Department and warehouse);
  • Work requires a moderate amount of physical effort and includes bending, kneeling and walking;
  • Personal protective equipment supplied by Strongco must be worn when performing work;
Apply Now