Administrator Service /Dispatch

Province: Quebec
Branch: Laval
Employment Type: Full Time
Number of Positions: 1

Administrator Service /Dispatch

SUMMARY

The Administrator Service /Dispatch need to be productive in a safe, effective, in an organized and accurate manner. The candidate is a highly motivated team player who ensures Strongco surpasses our customer’s expectations by completing the duties required in a professional and timely manner.

DUTIES AND RESPONSIBILITIES

  • Emphasis on providing a superior customer service experience.
  • Emphasis on the implementation of a “customer service, customer focused” philosophy, within the department.
  • Entering and processing Service orders from Shop and Field Service staff.
  • Receive field service calls and work with the Service Supervisor to assign Technicians as directed by the supervisor.
  • Opening work orders with all pertinent customer and machine information.
  • Prepare service orders for Service Supervisor to review and approval within targeted timeframe.
  • Ensure customer accounts in good standing before processing a Service order for assignment.
  • Entering quotations, and various other documents.
  • Liaison with customers for Service work.
  • Entering Technicians hours and comments onto work orders.
  • Maintain Service Dept. documentation
  • Perform other duties and projects as assigned by the Service Supervisor/Branch Manager.

CORE COMPETENCIES:

  • Strong organizational skills.
  • Excellent written and oral communication skills.
  • Proficient with time management skills.
  • Industry background would be considered an asset.
  • Computer literate with Microsoft software, email.
  • Prior experience is considered an asset.

EDUCATION/ TRAINING:

  • Post-secondary education would be considered an asset.
  • Technical background would be considered an asset.
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