SUMMARY
The Branch Administrator is responsible for working closely with the Branch Manager to ensure daily operations and administrative duties are taken care of in order to assure repeat business.
(This is a 18 month contract position)
DUTIES AND RESPONSIBILITIES
- Prepare and distribute daily and monthly key performance indicators as needed to meet our goals.
- Generate purchase orders for branch and service department needs; to be able to invoice customers.
- Enter timecards for service technicians on a daily basis to enter their working hours onto payroll.
- Enter work order comments into the computer to track information on the work done by the technicians on the machines.
- Open work orders and dispatch service calls in the absence of the service administrator and work orders are then used to generate invoices and answer service calls to satisfy customers.
- Track and submit payroll for hourly employees.
- Filing of all branches, including work orders and packing slips; to better retrieve information when needed.
- Timely processing service credits in order to keep current.
- Answer phone calls with a high level of customer service to assist customers with our services.
- Enter weekly, monthly and quarterly statements into the system to follow up with customers and update branch managers and regional service managers.
- Cover overflow of parts calls and rely messages to parts specialists
- Document and maintain branch policies and procedures to set it up in order for employees to access.
- Create incoming and outgoing machine documents, have written approvals, signatures of all parties and maintain machine records to keep information up to date.
- Documentation of safety meetings and workplace inspections to ensure that safety procedures are being followed.
CORE COMPETENCIES:
- Strong organizational skills
- Goal-oriented
- Ability to structure work flow
- Team player
- Knowledge with heavy equipment
- Good communication skills
- Ability to meet tight deadlines;
EDUCATION/ TRAINING:
- Post-secondary diploma and/or relevant working experience;
- WHMIS, site orientation and Safety Training is an asset.
HEALTH AND SAFETY:
It is our expectation that all Strongco Employees will conduct their work in a safe manner, abide by all Strongco safety policies and report all hazardous conditions and unsafe work procedures. In addition, Strongco employees will be required to report any and all incidences/accidents/near misses according to company policies.
Strongco is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.
Strongco will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Strongco will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs
