Field Technician

Province: Nova Scotia
Branch: Dartmouth
Employment Type: Full Time
Number of Positions: 1

Field Technician

SUMMARY

As a member of the Service team, the Field Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. He will assume overall responsibility for the safe, effective, clean, organized and professional performance.

DUTIES AND RESPONSIBILITIES

  • Emphasis on the development and implementation of a “Customer Service, customer focused” philosophy, within the department and the branch;
  • Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of field service work;
  • Responsible for all aspects of assigned field service calls, including but not limited to:
  • Proactive customer contact in order to properly identify machine faults;
  • Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes;
  • Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis;
  • Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work;
  • Accurate and timely service report submissions (includes time cards);
  • Care and maintenance of assigned service vehicle and tools;
  • Daily vehicle checks and CVOR log-books;
  • Effective, open and frequent communication with dispatch and office;
  • Responsible for the return of un-used parts upon the completion of field service work;
  • Responsible for ensuring that all field service work/inquiries by customers and or field dispatch are managed in a professional and timely manner at all times;

CORE COMPETENCIES:

  • Exceptional customer service skills;
  • Must possess excellent written and oral communication skills;
  • Excellent computer skills (Email, Vendor website, Prosis, Tech. Line);
  • Excellent time management skills;
  • Proficient with hand tools, computer tools, torches, welding equipment, air tools etc.
  • Although much of the time will be situated in an assigned territory (field environment), occasional travel to other branches or customer locations outside of assigned service area may be required;
  • Willingness to participate and complete required training initiatives;
  • Must poses clean drivers abstract;
  • Must supply own tools;
  • Mandatory rotation for after hours on-call (approx. 1 week / 6-8week period).

EDUCATION/TRAINING:

  • Post-secondary diploma and/or relevant work experience required;
  • Licensed Heavy Equipment Certification/license or equivalent.
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