Field Technician Lube

Province: Ontario
Branch: Kitchener
Employment Type: Full Time
Number of Positions: 1

Field Technician Lube

SUMMARY

As a member of the Service team, the Field Technician Lube must be a highly motivated team player who completes the duties required in a professional and timely manner. He will assume overall responsibility for the safe, effective, clean, organized and professional performance management of the Parts Department at all times to ensure that Strongco surpasses our customer’s expectations.

DUTIES AND RESPONSIBILITIES:

  • Emphasis on the development and implementation of a “Customer Service, customer focused” philosophy, within the department and the branch;
  • Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of field service work;
  • Responsible for all aspects of assigned field service calls, including but not limited to:
  • Proactive customer contact in order to properly identify machine faults;
  • Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes;
  • Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis;
  • Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work;
  • Accurate and timely service report submissions (includes time cards);
  • Care and maintenance of assigned service vehicle and tools;
  • Daily vehicle checks and CVOR log-books;
  • Effective, open and frequent communication with dispatch and office;
  • Responsible for the return of un-used parts upon the completion of field service work;
  • Responsible for ensuring that all field service work/inquiries by customers and or field dispatch are managed in a professional and timely manner at all times;

CORE COMPETENCIES:

  • Exceptional customer service skills;
  • Must possess excellent written and oral communication skills;
  • Excellent computer skills (Email, Vendor website, Prosis, Tech. Line);
  • Excellent time management skills;
  • Proficient with hand tools, computer tools, torches, welding equipment, air tools etc.
  • Must poses clean drivers abstract;
  • Must supply own tools;
  • Although much of the time will be situated in an assigned territory (field environment), occasional travel to other branches or customer locations outside of assigned service area may be required;

EDUCATION/TRAINING:

  • Post-secondary diploma and/or relevant work experience required;
  • Licensed Heavy Equipment Certification/license or equivalent.
  • Willingness to participate and complete required training initiatives;
  • Mandatory rotation for after hours on-call (approx. 1 week / 6-8week period)
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