Field Technician

Province: Ontario
Branch: Sudbury
Employment Type: Full Time
Number of Positions: 1

Field Technician


As a member of the Service team, the Field Technician L1 must be a highly motivated team player who completes the duties required in a professional and timely manner. The hired HD Field Mechanic will be responsible to work in a safe , effective, clean, organized and professional work environment at all times to ensure Strongco’s surpasses our customer’s expectations.


  • Emphasis in the development and implementation of a “customer service, customer focused” philosophy, within the department;
  • Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of field service work;
  • Responsible for all aspects of assigned lube/field service calls, including but not limited to;
  • Proactive customer contact in order to properly identify machine faults,
  • Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work,
  • Accurate and timely service report submissions (includes time cards),
  • Care and maintenance of assigned service vehicle and tools,
  • Daily vehicle checks and CVOR log-books,
  • Effective, open and frequent communication with dispatch and office,
  • Perform lube services in the set-out time requirements,
  • Grease machines when completed lube services,
  • Tag machines with last service complete hours and date when completed lube services,
  • Responsible for the return of un-used parts upon the completion of field service work,
  • Responsible for ensuring that all field service work/inquiries by customers and or field dispatch are managed in a professional and timely manner at all times,


  • Exceptional customer service skills;
  • Must possess excellent written and oral communication skills;
  • Proficient with demonstrable time management skills;
  • Proficient with hand tools, torches, welding equipment, air tools etc;
  • Willingness to participate and complete required training initiatives;
  • Must possess clean drivers abstract with D-license endorsement;
  • Must supply own tools.


  • Post-secondary education and Heavy Equipment license required.
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