Manager, Service

Province: Alberta
Branch: Acheson
Employment Type: Full Time
Number of Positions: 1

Manager, Service

SUMMARY

The Service Manager is responsible for the daily operations and management of the Service Department, management and control of the WIP. The candidate will ensure Technicians have a full work schedule either in the shop or on the field, will monitor all overtime hours for Technicians and will resolve customer disputes.

DUTIES AND RESPONSIBILITIES

  • Responsible for the overall management of activities and personnel within the Service Department to ensure it is being run efficiently and profitably in accordance with the budget.
  • Primary liaison with the customer to diagnose the extent and type of service required including follow-up and dispatch mechanic to clients for repair.
  • Ensuring that Health and Safety requirements are being strictly adhered to including toolbox meeting and inspections; for the goodwill of all, follow up company’s policy.
  • Providing recommendations regarding hiring/dismissals/disciplining of service department staff; I help my department to ensure the smooth running of the team.
  • Communicate clearly the extent of service required to the Shop Foreman or Technicians to ensure accurate and prompt response.
  • Ensure staff are customer focused, professional and adequately trained to perform their functions.
  • Structure shop and field procedures to monitor quality of work and drive customer satisfaction including dispatch to ensure prompt response to customer inquiries.
  • Ensure Technicians complete work in a timely fashion with minimum rework; to deliver on time to the customer.
  • Keep the Branch Manager informed of any problems or questions regarding service orders; to solve problems.
  • Keep the Branch Manager informed of any customer issues arising from the service department, major problems are solved by the director, as these are decisions made between superiors.
  • Ensure customer accounts are in good standing before creating service orders for billing to avoid delays.
  • To deal with the disputes of the customers of the service, for the good progress and the payment of the services rendered to the customers.
  • Responsible for the overall management of activities and personnel within the Service Department to ensure it is being run efficiently and profitably in accordance with the budget.
  • Primary liaison with the customer to diagnose the extent and type of service required including follow-up and dispatch mechanic to clients for repair.
  • Ensuring that Health and Safety requirements are being strictly adhered to including toolbox meeting and inspections; for the goodwill of all, follow up company’s policy.
  • Providing recommendations regarding hiring/dismissals/disciplining of service department staff; I help my department to ensure the smooth running of the team.
  • Communicate clearly the extent of service required to the Shop Foreman or Technicians to ensure accurate and prompt response.
  • Ensure staff are customer focused, professional and adequately trained to perform their functions.
  • Structure shop and field procedures to monitor quality of work and drive customer satisfaction including dispatch to ensure prompt response to customer inquiries.
  • Ensure Technicians complete work in a timely fashion with minimum rework; to deliver on time to the customer.
  • Keep the Branch Manager informed of any problems or questions regarding service orders; to solve problems.
  • Keep the Branch Manager informed of any customer issues arising from the service department, major problems are solved by the director, as these are decisions made between superiors.
  • Ensure customer accounts are in good standing before creating service orders for billing to avoid delays.
  • To deal with the disputes of the customers of the service, for the good progress and the payment of the services rendered to the customers.
  • Organize and maintain the workshop and service trucks; for the proper functioning of the service.

CORE COMPETENCIES:

  • Excellent written and oral English skills;
  • Above-average computer skills;
  • Leadership skills;
  • Ability to work in a team environment;
  • Ability to work within strict timelines.
  • Organized.

EDUCATION/ TRAINING:

  • Diploma post-secondary/mechanical;
  • WHMIS and Safety Training an asset.
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