SUMMARY
The Service Manager is responsible for the daily operations and management of the Service Department, management and control of the WIP. The candidate will ensure Technicians have a full work schedule either in the shop or on the field, will monitor all overtime hours for Technicians and will resolve customer disputes.
DUTIES AND RESPONSIBILITIES
- Responsible for the overall management of activities and personnel within the Service Department to ensure it is being run efficiently and profitably in accordance with the budget.
- Primary liaison with the customer to diagnose the extent and type of service required including follow-up and dispatch mechanic to clients for repair.
- Ensuring that Health and Safety requirements are being strictly adhered to including toolbox meeting and inspections; for the goodwill of all, follow up company’s policy.
- Providing recommendations regarding hiring/dismissals/disciplining of service department staff; I help my department to ensure the smooth running of the team.
- Communicate clearly the extent of service required to the Shop Foreman or Technicians to ensure accurate and prompt response.
- Ensure staff are customer focused, professional and adequately trained to perform their functions.
- Structure shop and field procedures to monitor quality of work and drive customer satisfaction including dispatch to ensure prompt response to customer inquiries.
- Ensure Technicians complete work in a timely fashion with minimum rework; to deliver on time to the customer.
- Keep the Branch Manager informed of any problems or questions regarding service orders; to solve problems.
- Keep the Branch Manager informed of any customer issues arising from the service department, major problems are solved by the director, as these are decisions made between superiors.
- Ensure customer accounts are in good standing before creating service orders for billing to avoid delays.
- To deal with the disputes of the customers of the service, for the good progress and the payment of the services rendered to the customers.
- Responsible for the overall management of activities and personnel within the Service Department to ensure it is being run efficiently and profitably in accordance with the budget.
- Primary liaison with the customer to diagnose the extent and type of service required including follow-up and dispatch mechanic to clients for repair.
- Ensuring that Health and Safety requirements are being strictly adhered to including toolbox meeting and inspections; for the goodwill of all, follow up company’s policy.
- Providing recommendations regarding hiring/dismissals/disciplining of service department staff; I help my department to ensure the smooth running of the team.
- Communicate clearly the extent of service required to the Shop Foreman or Technicians to ensure accurate and prompt response.
- Ensure staff are customer focused, professional and adequately trained to perform their functions.
- Structure shop and field procedures to monitor quality of work and drive customer satisfaction including dispatch to ensure prompt response to customer inquiries.
- Ensure Technicians complete work in a timely fashion with minimum rework; to deliver on time to the customer.
- Keep the Branch Manager informed of any problems or questions regarding service orders; to solve problems.
- Keep the Branch Manager informed of any customer issues arising from the service department, major problems are solved by the director, as these are decisions made between superiors.
- Ensure customer accounts are in good standing before creating service orders for billing to avoid delays.
- To deal with the disputes of the customers of the service, for the good progress and the payment of the services rendered to the customers.
- Organize and maintain the workshop and service trucks; for the proper functioning of the service.
CORE COMPETENCIES:
- Excellent written and oral English skills;
- Above-average computer skills;
- Leadership skills;
- Ability to work in a team environment;
- Ability to work within strict timelines.
- Organized.
EDUCATION/ TRAINING:
- Diploma post-secondary/mechanical;
- WHMIS and Safety Training an asset.
