SUMMARY
Parts specialists ensure an adequate supply of parts. They monitor inventory, work with vendors to get correct parts, and help customers find necessary materials. As well as taking on Shipper / Receiver duties and being responsible for the shipping and receiving of all goods in the warehouse. He or she will have to communicate all shipment details to consignee and ensure most accuracy with respect to everything that is shipped/received. At all times, the candidate must ensure the safety and housekeeping of the warehouse and abide by all safety rules and regulations
DUTIES AND RESPONSIBILITIES:
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Prompt and accurate processing of parts orders; the customer asks us for the parts; we deliver the right order in time not to lose our customer and to increase the turnover
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High level of customer service on the Parts counter; keep good relations with our customers to do business with them, to make them come back to us more often and to give a good image of the company
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Physical inventory accuracy and daily cycle counts; updated all the time, it allows us to know quickly what we need for the parts and make the order, report to supervisor
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Answering phone with a high level of service and urgency; we answer the phone in order not to lose the orders of the customers, and to answer their needs
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Prompt ordering from vendors to fulfill customer orders; to help our customers,
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Filling and processing shipping and receiving documents; when sending the parts we always put comments in the system, which parts should be sent to the customer and when, we update the shipping department.
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Timely processing of returns and credits; verification of the parts received, to be sure that we have received everything.
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Proactive customer contact and telemarketing; customers calls for upselling parts they may need
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Seek out opportunities to increase part sales; give advice to make other changes of parts
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Backorder tracking and recovery; advise missing parts have been tracked in the system
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Ensuring a high level of support to the Service Department;
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Timely completion of duties as outlined by the Parts Supervisor
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Prepare all shipments and clearly identifies all items; for a good delivery to the receiver
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Confirms accuracy and packages shipments in a way to insure the safe and intact arrival to destination.
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Prepare Carrier Bill of Ladings (BOLs) as required; for the carriers to come and pick up the packages.
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Prepare shipping and customs documents in order to send packages with the right information.
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Contacts & arranges for carrier pick-ups so that the packages are sent on time.
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Ensure availability and storage of warehouse & shipping supplies to update the inventory.
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Locating missing parts required for shipment in order to easily find the parts and follow up.
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Receives all goods & shipments for Warehouse and store them when needed and distribute internally.
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Inspects and confirms all shipments for damages or overages & shortages; inspect them, file claims for damaged or missing shipments.
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Releases backorders (all customer orders);
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Record-keeping; keeps all the information, if needed
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Delivers shipment to consignee;
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Stocks parts to shelves when time permits; organized the branch, to easily find missing information
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Reporting, tracing and claiming all shortages to carriers or vendors; to follow up
CORE COMPETENCIES:
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Has experience in a similar role with an aptitude for customer service and sales;
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Knowledge of the heavy equipment industry or a related industry is an asset;
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Must be proficient with Microsoft computer programs;
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Must have the ability to multi-task;
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Organize and prioritize work in a fast paced environment;
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Knowledge of SAP is an asset.
EDUCATION/TRAINING:
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Post-secondary diploma and/or relevant work experience.
