Service Administrator

Province: QC
Branch: St.Augustin
Employment Type: Full Time
Number of Positions: 1

Service Administrator


The Service Administrator need to be productive in a safe, effective, in an organized and accurate manner. The candidate is a highly motivated team player who ensures Strongco surpasses our customer’s expectations by completing the duties required in a professional and timely manner.


  • Emphasis on providing a superior customer service experience. 
  • Emphasis on the implementation of a “customer service, customer focused” philosophy, within the department.
  • Entering and processing Service orders from Shop and Field Service staff. Enter technician data for invoicing and purchase orders, help service Manager and Technicians.
  • Receive field service calls and work with the Service Supervisor to assign Technicians as directed by the supervisor.
  • Opening work orders with all pertinent customer and machine information.
  • Prepare service orders for Service Supervisor to review and approval within targeted timeframe; the teams check the service orders to see if the warranty is covered or not
  • Ensure customer accounts in good standing before processing a Service order for assignment. ; work with the accounting department to see if the accounts are blocked or not, if blocked it is the accounting department that manages the situation;
  • Entering quotations, and various other documents; Verification of all information entered for the proper functioning of the billing
  • Liaison with customers for Service work; follow up with customers and all the related paper work
  • Entering Technicians hours and comments onto work orders.
  • Maintain Service Dept. documentation; Classify documents for easy retrieval when needed
  • Perform other duties and projects as assigned by the Service Supervisor/Branch Manager.


  • Strong organizational skills.
  • Excellent written and oral communication skills. 
  • Proficient with time management skills.
  • Industry background would be considered an asset. 
  • Computer literate with Microsoft software, email.
  • Prior experience is considered an asset.


  • Post-secondary education would be considered an asset. 
  • Technical background would be considered an asset.
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