Summary:
As a Service Advisor, you are a highly motivated team player who ensures Strongco surpasses our customers’ expectations by completing the duties required in a professional and timely manner. Overall responsibility for the safe, effective, clean, organized and professional performance management of the Shop Service Department operations at all times
Duties and Responsibilities:
Shop facilities and staff in the Service Department;
- Shop service processes and personnel;
- Supporting and driving all aspects of shop service within the Service Department;
- Safety of all shop personnel;
- Proposing solutions to better streamline our internal processes as they relate to the Shop;
- Reporting systems for the shop;
- Timely and proper flow of paperwork coming from Service;
- Developing Service Competence in all areas of the shop;
- Ensure all Service Staff are working safely and with proper tooling;
- Coach and inspire the Service staff both in the branch;
- Implement internal systems to ensure the timely flow of paperwork through the Shop Service Department;
- Structure Shop procedures to monitor quality of work and drive customer satisfaction;
- Ensure Shop Service staff have proper tooling to drive customer satisfaction;
- Provide timely reporting to senior management to increase level of communication from the Service Department;
- Ensure all Training programs provided by manufacturers are implemented to increase customer satisfaction;
Health and Safety: It is our expectation that all Strongco Employees will conduct their work in a safe manner, abide by all Strongco safety policies and report all hazardous conditions and unsafe work procedures. In addition, Strongco employees will be required to report any and all incidences/accidents/near misses according to company policies.
Knowledge, Skills, and Abilities Required:
- Industry competence;
- Integrity;
- Operation and technical hands on experience with heavy equipment;
- Team player;
- Achievement driven;
- Ability to mentor;
- Ability to make decisions in a timely and consistent manner;
Education/Training:
- Post-secondary diploma and/or relevant working experience;
- Experience working in a dealership environment.
