Service Supervisor

Province: Alberta
Branch: Calgary
Employment Type: Full Time
Number of Positions: 1

Service Supervisor


The Service Supervisor (or Lead Hand Technician) is responsible for the day-to-day operations and management of the service department, managing and monitoring the WIP. The candidate will ensure technicians have a full work schedule, either in the shop or in the field, monitor all technician overtime and resolve customer disputes.

Disclaimer: The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as required by business demands.


  • Responsible for the overall management of activities and personnel within the Service department to ensure that it is managed efficiently and cost effectively within budget.
  • Primary liaison with the client to diagnose the scope and type of service required, including follow-up.
  • Ensure health and safety requirements are strictly adhered to, including meetings and toolbox inspections.
  • Clearly communicate the scope of service required to the shop foreman or technicians to ensure accurate and timely response.
  • Ensure that personnel are customer oriented, professional and adequately trained to perform their duties.
  • Structure shop and field procedures to control quality of work and increase customer satisfaction, including dispatch, to ensure prompt response to customer requests.
  • Ensures technicians complete their work in a timely manner with minimal rework.
  • Responsible for the overall growth of the department.


  • Ability to work in a team
  • Good communication
  • Organization
  • Know how to operate the machines properly


  • Post-secondary diploma and/or relevant technical education & working experience;
  • WHMIS, site orientation and Safety Training is an asset.

Particular Conditions

  • Regular working hours
  • Travelling 20%
Apply Now