Specialist Training

Province: Ontario
Branch: Mississauga
Employment Type: Full Time
Number of Positions: 1

Specialist Training

SUMMARY

Developing, maintaining, and improving technicians’ competencies and skill levels to meet or exceed industry and OEM requirements. Provide high quality and in-depth technical support to all technicians. This role is seen as a trusted advisor to the business when it comes to support the highest uptime results for our customers.

DUTIES AND RESPONSIBILITIES

  • Ensure the corporation’s Health & Safety practices are met or exceeded.
  • To enroll and successfully complete all relevant manufacturer courses and maintain to qualify as a trainer for Strongco.
  • To enroll new technicians and monitor progress through all relevant manufacturer courses up to completion.
  • Provide in-house training for Service Technicians on an ongoing basis.
  • To work with Regional Service Managers and Branch Managers to understand the list of training requirements for each region as assigned.
  • Technical advisor and support on construction equipment products for internal and external customers.
  • Support Customer Service Representatives or designate as the secondary resource to provide training to customers on safety & maintenance of equipment (Operator Training).
  • Support Service Managers for customer technical information requests.
  • Keep up to date on OEM with available training courses as required.
  • Maintain Service employee OEM Training Logs and future training requirements.
  • Manage Veida program requirements to meet and exceed the VCE requirements and responsible for the content: add, modify, delete courses, paths, and users.
  • Prepare training material for students.
  • Develop and provide in-house training programs.
  • To grow revenue stream of customer level operator training programs.
  • Qualitative reporting of training and learning progress.

CORE COMPETENCIES:

  • Work is performed in a combination of office and field environments with frequent branch or customer visits
  • Work is occasionally performed outdoors with seasonal temperature changes
  • Work requires a moderate amount of physical effort and includes lifting, bending, kneeling, and walking
  • Overnight travel will be required (up to 50%)
  • Technical support requires to be available in the evenings and weekends

EDUCATION/TRAINING:

  • Post-secondary education completed or greater
  • Certified Red Seal Licensed (421A) heavy-duty technician
  • Bilingual in English and French an asset
  • Minimum 10 years’ experience as a certified Red Seal Licensed (421A) heavy-duty technician
  • Ability to demonstrate acute training aptitude, abilities and/or experience
  • Must possess excellent written and oral communication skills
  • Proficient with demonstrable time management skills
  • Be proficient with Microsoft Office software (PowerPoint, Word, Excel)
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