Sr. Analyst Customer Support

Province: Quebec
Branch: Laval
Employment Type: Full Time
Number of Positions: 1

Sr. Analyst Customer Support


The Sr. Inventory Analyst is an integral part of the National Inventory Team. The position requires high analytical skills, to be comfortable dealing with large sets of data and thinks outside the box. Must know the fundamentals of planning, inventory management and inventory allocation. The role of the Sr. Inventory Analyst is to improve the overall parts stock health of the company and identify gaps and solutions in current practices based on data gathering. Attention to detail, and exceptional organizational, analytical, and problem-solving skills are necessary for this role.


  • Stock Ordering
  • Parts Returns
  • Aging Inventory
  • Financial data related to parts movements
  • Reporting and continuous improvement of KPI set
  • Discrepancies as it relates to managed inventories across all branches and with our OEMs
  • Maintain system pricing up to date and perform sales pricing analysis
  • Valid items creation and update information in the company’s operating systems
  • Recommendations to improve stock levels as per the organization’s criteria with respect of stock requirements
  • Perform other related duties as assigned
  • Place OEM Stock orders
  • Creating and updating parts in SAP;
  • Posting of physical inventory count sheets;
  • Reviewing Min/Max per plant requirements
  • Weekly reporting to the branch operations team
  • Perform other related duties as assigned


  • Intermediate Excel skills including experience with macro, Vlookup, pivot tables and advanced formulas
  • Bilingual (French and English)
  • Excellent organization skills
  • Must have strong communication and interpersonal skills to communicate with all levels of employees, suppliers, and customers (internal and external)
  • High attention to detail and self-motivated


  • College degree with a speciality in supply chain/inventory management, or equivalent
  • Minimum of 3 years’ experience in Inventory and/or pricing Management & ERP systems
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