SUMMARY
As a member of the Service team, the Crane Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. The hired Mechanic will be responsible to work in a safe , effective, clean, organized and professional work environment at all times to ensure Strongco’s surpasses our customer’s expectations.
DUTIES AND RESPONSIBILITIES
- Emphasis in the development and implementation of a “customer service, customer focused” philosophy, within the department and the branch;
- Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of service work;
- Responsible for all aspects of assigned service work orders, including but not limited to:
- Proactive troubleshooting in order to properly identify machine faults;
- Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes;
- Effective communication to vendor (Volvo, Manitowoc / Grove) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis;
- Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work;
- Accurate and timely service report submissions (includes time cards);
- Care and maintenance of assigned service bay and tools;
- Effective, open and frequent communication with Supervisor;
- Competent in heavy equipment operation to test repairs when complete;
- Responsible for the return of un-used parts upon the completion of service work;
- Responsible for ensuring that all service work/inquiries by customers and or Supervisor are managed in a professional and timely manner at all times;
CORE COMPETENCIES:
- Exceptional customer service skills;
- Must possess excellent written and oral communication skills;
- Excellent computer skills (Email, Vendor website, Prosis, Tech. Line);
- Proficient with demonstrable time management skills;
- Proficient with hand tools, computer tools, torches, welding equipment, air tools etc.,
- Willingness to participate and complete required training initiatives;
- Must poses clean drivers abstract;
- Must supply own tools;
- Must be capable of operating heavy equipment safely and competently;
- Must be able to work independently and with other team members;
- Must be able to work outside and in the field when required;
- 421A & 310T licenses are an asset.
EDUCATION/ TRAINING:
- Post-secondary diploma and/or relevant work experience
